Friday, August 15, 2008
Dominion @ QV Lake
In contrast, shopping at Sobeys @ Merrymeeting Road is a ray of sunshine. Staff always ask at the check -out if you found everything you were looking for. And if you point out that they don't sell a particular product, they will order it in within a week or two.
Thursday, August 14, 2008
They like us! They really like us!
This makes us Downrighthappy.
Check out: http://thetelegram.com/index.cfm?sid=162136&sc=86
DRC would like to thank columnist and fellow blogger John Gushue (johngushue.typepad.com ) for the shout out in today's Telegram.
John, DRC will take your comments into consideration. After all, we are all about good service.
Monday, August 11, 2008
Tim Horton's@Torbay Road
Wednesday, July 23, 2008
staff shortage@Auntie Crae's
So, check out this article in today's Telegram:
Help wanted - badly
Business is booming, but a staff shortage forces shop to close two days a week
http://www.thetelegram.com/index.cfm?sid=155411&sc=79
Sunday, July 20, 2008
Subway Restaurant@Stavanger Drive: a frightening experience
Downrightcranky has long been a fan of the Subway Restaurant chain. The sandwich purveyor provides a healthy alternative to McyD’s not to mention Jared’s fat pants are a great weight loss motivator.
So it is with great dismay that DRC is forced to report that grabbing a sandwich to go has become a less than pleasant experience – scary, almost - at the busy
- Staff on the sandwich line not speaking to each other, except to bark out orders and to slam utensils on countertops.
- Staff yelling at each other in front of about 10 customers
- One staffer in charge of ‘veggies and sauces’ go into the backroom to get a mayo refill and reappear 10 minutes later. This happened during the lunch hour rush and the other staffers just stood by while customers got visibly agitated.
- A staffer rolling her eyes when someone requested extra veggies.
- A male staffer throwing his cap across the room in anger.
- Lots of confusion about orders, particularly about toasted vs. untoasted bread orders.
- One staffer valiantly working hard to make sandwiches alone (and not cry) while two other staffers had it out around the corner. "Can someone please, please help me,” she finally yelled.
- When the ‘veggies’ person disappeared yet again, another staffer jumped in only to be told curtly by some sort of supervisor/manager “you are on meats so move it.” When the staffer explained there was a backlog of sandwiches waiting for veggies, the supervisor snapped: "didn’t you hear me!"
- Customers commiserating and ultimately laughing in disbelief about the general lack of decorum and civility in the joint.